Shipping

DELIVERY IN ITALY AND EUROPEAN COUNTRIES

We are able to ship our products to all regions of Italy (including islands) and European countries.
For non-EU shipments, you can contact our Customer Service on 800 001 051.

FREE SHIPPING IN ITALIA OVER € 25

The delivery of our products is FREE in all italian regions for orders over € 25.
Exceptions to this are hard-to-reach postcodes which involve an extra cost (see shipping details).

  • Deliveries are made from Monday to Friday only during working days, except for Italian public holidays.
    Orders received from Monday to Friday, excluding Italian public holidays, will be processed the same day or the following working day.
    Orders received instead, received on Saturday or Sunday, will be processed on the following Monday or Tuesday.

  • No, unfortunately Mailboxes are not considered valid for delivery purposes. We therefore invite you to correctly fill in all the destination data for the goods.
    MartiniSPA cannot be held responsible for errors in the delivery due to inaccuracies or incompleteness in the compilation of the Purchase Order by the Customer.

  • Upon delivery of your order, before signing, we recommend that you check the content, conformity and status of the Product.
    If there are any anomalies, you have the right to refuse delivery of the Product or write down your reservations , detailed and dated.
    These reservations must be confirmed to MartiniSPA by registered letter with return receipt within 3 working days following delivery.

  • In case of absence during the delivery, the courier will leave a notice of passage at the indicated address and will leave the working day following the date of the first delivery attempt.
    In the event of absence even on the second delivery attempt, the Products will be returned to MartiniSPA who reserves the right to reimburse the price of the Products, however, less the shipping costs incurred for the return transport and the administrative management of the return, previously quantifiable in € 10.00, and which will be the sole responsibility of the Customer.

  • The hard-to-reach postcodes involve an extra cost which is automatically displayed on the order confirmation before proceeding to the final payment phase.
    – Provinces of Calabria, Sicily, Sardinia: € 6.90
    – Provinces of Como and Sondrio: € 6,90
    – San Marino and Vatican: € 6.90

  • Delivery to European countries has a flat rate of € 20.00.

  • No, currently our delivery service covers the Italian regions and all European countries.
    For shipments to other states and / or continents, please contact our Customer Service by writing an email to info@martinispa.com or by calling our toll-free number 800 001 051.

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