On which days do deliveries take place?
Deliveries are made from Monday to Friday only during working days, except for Italian public holidays.
Orders received from Monday to Friday, excluding Italian public holidays, will be processed the same day or the following working day.
Orders received instead, received on Saturday or Sunday, will be processed on the following Monday or Tuesday.
Is it possible to request a delivery at a PO Box?
No, unfortunately Mailboxes are not considered valid for delivery purposes. We therefore invite you to correctly fill in all the destination data for the goods.
MartiniSPA cannot be held responsible for errors in the delivery due to inaccuracies or incompleteness in the compilation of the Purchase Order by the Customer.
The package the courier delivered to me is damaged: what can I do?
Upon delivery of your order, before signing, we recommend that you check the content, conformity and status of the Product.
If there are any anomalies, you have the right to refuse delivery of the Product or write down your reservations , detailed and dated.
These reservations must be confirmed to MartiniSPA by registered letter with return receipt within 3 working days following delivery.
What happens if I am not at home when the package is delivered?
In case of absence during the delivery, the courier will leave a notice of passage at the indicated address and will leave the working day following the date of the first delivery attempt.
In the event of absence even on the second delivery attempt, the Products will be returned to MartiniSPA who reserves the right to reimburse the price of the Products, however, less the shipping costs incurred for the return transport and the administrative management of the return, previously quantifiable in € 10.00, and which will be the sole responsibility of the Customer.
Which are the locations to which a higher cost of delivery applies?
The hard-to-reach postcodes involve an extra cost which is automatically displayed on the order confirmation before proceeding to the final payment phase.
– Provinces of Calabria, Sicily, Sardinia: € 6.90
– Provinces of Como and Sondrio: € 6,90
– San Marino and Vatican: € 6.90
How much does shipping to a European Union country cost?
Delivery to European countries has a flat rate of € 20.00.
Do you also ship to non-European countries?
No, currently our delivery service covers the Italian regions and all European countries.
For shipments to other states and / or continents, please contact our Customer Service by writing an email to firstname.lastname@example.org or by calling our toll-free number 800 001 051.